Monitoring the Skills of Your CRM Team

This is another one of those ‘CRM manager’ posts that occasionally sneak in, mainly because I am running the local CRM team now. However, it is a tool even a member of a team could use to see where the weaknesses in their team are and decide whether to up-skill themselves or, at least, raise it with management to score some points with the boss. In my case I used it as part of my 12 Month Plan for the CRM team. As the title suggests, this tool is about monitoring the skills of a CRM team to ensure...(read more)