Summary
Some (less than 10%) of CRM Online orgs served from European datacenters were temporarily inaccessible. The issue was detected by internal monitoring and once the Dynamics Service Engineering Team was made aware of the issue, action was taken and access to the affected organizations was restored.
Customer Impact
Impacted customers could not access their CRM Online organizations.
Incident Start Date and Time
7 February 2013 11:23 AM UTC
Date and Time Service was Restored
7 February 2013 6:00 PM UTC
Root Cause
A network card was configured incorrectly, resulting in DNS query timeouts, leading to cluster instability and the subsequent outage.
Next Step(s)
Issue | Next Step | Team Owner | Timeline |
Monitoring | Network card configuration monitoring will be improved | Dynamics Service Engineering (DSE) – CRM Online | In Progress |