And here it is 3 years later

So in 2008 I posted the below and just out of curiosity I checked out the hyperlinks today. A few of them were 404'ed so I deleted those, but I was pleasantly surprised that the following still work. Ah the Beauties of the Web One of the beauties of the web is that much of the valued work that was released over time, is still available today.  Articles The Discipline of CRM , by Anne Stanton and Herb Rubenstein, iSixSigma Magazine http://www.isixsigma.com/library/content/c040323a.asp How...(read more)