CRM 2011 – Case Management Phone Support

As we’ve seen with the recent release of Microsoft Dynamics CRM 2011 Rollup 12, the process-driven user interface and new integrations make everyday use quick and easy. One of the added features of the Case Management module is the ability to quickly log details of a phone call when troubleshooting issues for customers. When viewing a list of Cases in CRM, you will notice a new Phone Support button available on the ribbon. The button differs from the New Case button as it displays an Add Phone...(read more)