Everyone has probably heard the expression that your employees are your most valuable asset. It’s easy to make that argument when you stop and try to quantify the value of the knowledge about your business and its products a few long term employees have. A great way to document and share that experience with other employees and customers using Dynamics CRM is to leverage the built in Knowledge Base.
Are Knowledge Base Articles difficult to create?
With a few minutes of setup, your users can start...(read more)![]()
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