According to a study by SandHill Group and Neochange (2008) the number 1 indication of "success" for an enterprise software implementation is "value realisation for the company." 96% of buyers thought so! But the same study showed that only 40% of buyers and 35% of software providers measured software success criteria. As observed in the report, "You can't manage what you can't measure." The reasons given in the report for lack of success metrics are as follows...(read more)![]()
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