A question was recently asked in the community forum about setting up e-mail tracking on a delegate mailbox for the CRM Outlook client. A couple of years back I put together the instructions for a client so I thought I would share the information.
Following is guidance on how to setup Outlook Delegate Access and use the CRM Outlook Client to manage the Delegate Mailbox for Outlook 2010 & 2007.
Outlook 2010 & Outlook 2007
From Outlook 2010, Select File, Account Settings...(read more)![]()
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