CRM defined by a customer

There are plenty of pages, videos and blog posts defining Microsoft Dynamics CRM or any other Customer Relationship Management system for that matter, from the point of view of the vendor. But have you ever stopped to think how a customer or user defines it? One of our customers recently decided to handle all Microsoft Dynamics CRM 2013 End User training internally (documentation, training, quick reference guides, etc.). Lance Perkins, VP Marketing at BSN medical, Inc. took the challenge and put...(read more)