Goals Management in Dynamics CRM 2011 – Goal Metrics 1

In my previous blogs I have written about Goal Charts in Microsoft Dynamics CRM 2011. In my next few blogs I will be writing about Goal Metrics. I will use an example of counting the number Phone Calls successfully completed and the number of follow-up Appointments scheduled by Telemarketers. In Microsoft Dynamics CRM, Goal Metrics are the measurement component underlying the configuration of Goals. Goal Metrics define, at the lowest level, the “what” and the “how” of measuring...(read more)