One of the biggest struggles for companies when implementing a CRM solution is defining the sales and/or marketing processes so that everyone is on the same page. Not many companies have a process in place, and implementation of CRM usually makes them take the step to identify and streamline. Microsoft Dynamics® CRM used to focus mainly on record management, but the new ‘process-centric user experience’ from the December 2012 Service Update is turning that focus towards business processes. Richard...(read more)![]()
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