It’s been awhile since we posted anything about Polaris and UR12 so we wanted to drop a note giving an update as to these releases as well as a product roadmap update from Microsoft. From Microsoft CRM’s Statement of Direction that was posted in November of 2012, you can clearly see that they’re investing heavily in the following 3 areas: Applications : Sales Force Automation, Customer Service, and Marketing Automation. It was interesting to see them mention a “new desktop agent experience...(read more)![]()
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