(Please visit the site to view this video) Business "Process" comes in two flavors in CRM 2011: Dialogs and Workflows. Workflows are essentially the same as in CRM 4.0: they're asynchronous, can be run automatically or on-demand, and so forth. Dialogs are new, and they're different: unlike workflows, dialogs run synchronously, they must be started by a user, and they introduce a real-time user experience. I did a session on them at the recent Extreme 2010 show, and this recording...(read more)![]()
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