In Dynamics CRM 2011, when you select queues from the workplace menu, you will see many different Queues listed in the Queue drop-down.
This is because in CRM 2011, each user has a queue, and queues are also used for group queues, such as incoming e-mail to a support queue. Queues that begin with < are personal queues linked to user records.
This can sometimes cause “queue overload” when a user just wants to monitor a specific queues.
One approach to reduce the number of queues that a...(read more)![]()
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