CRM 2013: Changing Existing Phone Field’s Format

Having been in charge of pulling across our Non-Profit base system “RIC” to CRM 2013 I have found a few ways to help your existing CRM 2011 system make the most of the new CRM 2013 features. One such feature which existing systems can make the most of is the new “phone” type for a text field, which allows user to click the phone number to call it in Skype or Lync (based on your configuration). Naturally any custom telephone fields you have created will not take advantage of...(read more)