Microsoft Dynamics CRM’s customer-centric philosophy allows users to see all the activities happening for an account. Whether it is a new Opportunity, a new Case, or a new Campaign, there is total visibility into that Account. The next logical step beyond seeing what is happening is to talk about what is happening—essentially to collaborate on that Account, that Opportunity, that Case in real time across the company. Activity Feeds started this collaboration but Yammer takes it to a whole new level...(read more)![]()
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